Shipping Policy And Charges
Mattresses and Foundations. All mattress sets sold through our Website will be delivered free of charge through a delivery agent selected by us. Please note that delivery on mattresses and foundations is only available in the Continental U.S. We cannot deliver mattresses or foundations to Alaska, Hawaii, Puerto Rico, APO or FPO addresses and other US Territories.
Mattresses and foundations are too heavy/large to ship via the small package delivery services (e.g. UPS, FedEx) so they will be sent to you free of charge via a white glove freight delivery. “White glove freight” is different than standard UPS, FedEx, or US Mail in that the carrier takes a larger part in making sure the product you are purchasing makes it safely off of their truck.
The delivery service is a “white glove” 2 person service that includes: inside placement to room of choice, stair carries (up to 2 flights), unpacking, set-up of basic frame (tool less), removal of debris and removal and disposal of old bedding.
- Standard delivery service is Monday – Friday 8:00 AM – 8:00 PM and limited Saturday delivery, except for Holidays including New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday After Thanksgiving Day, Christmas Eve Day, and Christmas Day.
- An automated pre-call contact will be attempted within 24 hours after the confirmation of an order. The delivery agent will call when the product is received to schedule delivery.
- The delivery agent will attempt to deliver within a (4) four hour window and within (10) ten business days of receipt of product from us. We make every effort to deliver our mattress to the delivery agent within (7-10) seven to ten business days of our receipt of the order. One other important thing to remember about the delivery service is that you MUST inspect the package at the time of delivery. (See Damaged Items below).
You will always have an opportunity to see the full amount of your purchase with shipping charges before you confirm your order. Out-of-stock items usually ship within 10 business days. You will be notified by email if an item is out-of-stock and will be shipped separately from the rest of your order. Accessory orders with items on back order may be held until they can be shipped complete
When Will My Order Arrive?
Your Jamison mattress and foundation purchased via our online store will be made just for you at one of our manufacturing facilities upon receipt of a confirmed order, so you can expect delivery between 10 and 21 business days from the date of your order confirmation. This estimate is based on our experience and it could be more or less. You will receive a call from our local delivery partner to make delivery arrangements approximately 1 week after your order has been shipped from our facility. You can easily check on the status of your order at any time by visiting wherezmyorder.com and entering your order number and zip code.
Jamison mattress and foundation orders are delivered using our delivery agent and "white glove” delivery service. You MUST inspect the package at the time of delivery. If you find any damage to the product, or if there is any reason for you to be concerned about damage, please immediately follow the instructions listed below.
- Take pictures of the damage and reject the entire order upon delivery and write DAMAGED on the Proof of Delivery if possible. The delivery agent will take the damaged piece(s) back.
- Send an email to firstname.lastname@example.org with the following information:
- Please use "STARWOOD/Order #" in the Subject line of your email. For example: "STARWOOD/1234567"
- Pictures of the damage
- PO/Order Number
- Proof of Delivery (POD) information (if you have)
A Jamison representative will be in contact with you to arrange for a replacement item, if necessary.
Returns And Exchanges
Mattresses and Foundations. Per Employee Benefit Program rules, there are no returns or exchanges on mattresses or foundations. All sales are final.
Accessories. Per Employee Benefit Program rules, there are no returns or exchanges on accessories, including the bed frame. All sales are final.