Jamison Bedding Terms and Conditions of Purchase

The following terms and conditions of purchase (“Terms & Conditions”) apply to all orders from Jamison Bedding (collectively, "Jamison", “us”, “our” or “we”) by you as the buyer (collectively, "Buyer" or "you"). You as the party placing the order represent that you as the Buyer have the ability to place the order.

Acceptance of Orders

NO CONTRARY TERMS.  ORDERS ARE NOT BINDING ON US UNLESS ACCEPTED BY US.  ACCEPTANCE OF BUYER'S ORDER IS CONDITIONED UPON BUYER'S ASSENT TO THE FOLLOWING TERMS & CONDITIONS AND ANY INCONSISTENT PROVISIONS OF ANY PURCHASE ORDER OR OTHER WRITING SHALL NOT CONSTITUTE A PART OF THIS CONTRACT OF SALE.  If any of these Terms & Conditions are not acceptable to Buyer, Jamison must be notified promptly.

Pricing and Specifications

Prices remain valid while they are listed and offered on this Website.  Product availability may be limited.  Products may not be available for immediate delivery.  We reserve the right, without liability or prior notice, to revise or cease to make available any or all products.  The price of the products ordered will be the price posted on the Website as of the date of the order.

All prices reflect Buyer's net cost in U.S. currency.  The prices do not include applicable federal, state, and local taxes, charges and duties.  You will pay all such costs, taxes, charges, and duties.  Jamison reserves the right to adjust and communicate pricing should an error be found in published material.

Orders and Payment Terms

 Orders are not binding on us unless accepted by us.  Acceptance is determined at our sole discretion and orders can be rejected for any reason at any time.

Payments may be made via credit or debit card only.  Your form of payment will be confirmed at the time you place your order.  Your payment for all charges will be processed and your credit or debit card charged at the time you place your order.  All product charges will be collected at the time you place your order.

Payment via credit or debit card is subject to the approval of the financial institution issuing your card.  If the card information that is submitted is incorrect or invalid, we cannot process your order.  Neither Jamison nor any of its suppliers or service providers has any liability if your financial institution fails to accept or honor your card for any reason.

Cancellation Policy

All Jamison mattresses and foundations purchased via our Website are made-to-order just for you at one of our manufacturing facilities upon receipt of a confirmed order.  Orders may be cancelled at no charge from the time of the order through 48 hours after order confirmation.  If you cancel your order during this time, we will issue a credit for the charge to your card.  After 48 hours, no cancelations will be allowed.

To cancel a mattress and/or foundation order, please contact (614) 279-8850. You cannot cancel an order online.

If you find that your mattress or foundation order arrived with damage or a defect after opening, please follow the instructions listed below under Damaged Items.

Shipping Policy and Charges – Mattresses and Foundations

Standard Ground Shipping

All mattresses sold through our Website will be delivered free of charge through a ground delivery service (e.g. UPS, FedEx) selected by us.  Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier.  If you have any special delivery instructions, write a note with the delivery date and place it on your door. Include your name, request and tracking number.

Freight Delivery

Due to size and weight, foundations must be shipped by truck and will be subject to a delivery charge. For these items, we partner with carriers who specialize in transportation and final delivery to ensure the product arrives safely.  Your order is handled with the utmost care from the moment it leaves the warehouse to the time it has been successfully delivered at your home.

  • The delivery team will unload your foundation and leave it in a safe place outside your home (front door, porch or garage). You are not required to be home to accept the delivery and a signature is not required. Your foundation will be delivered as long as the delivery team determines the area is safe.
  • For apartments and condos with a front desk, your foundation will be dropped off there. For any apartments or condos that have outer doors only, your foundation will be left outside the front door.

Please note that delivery of mattresses and foundations is only available in the Continental U.S. We cannot deliver mattresses or foundations to Alaska, Hawaii, Puerto Rico, APO or FPO addresses and other US Territories at this time.

White Glove Service

For an additional charge, you may elect to choose our white glove delivery service. “White Glove” is an add-on freight delivery service in that the carrier takes a larger part in making sure the product you are purchasing makes it safely off of their truck and into your home. The delivery service is a 2 person service that includes: inside placement to a room of choice, stair carries (up to 2 flights), unpacking, set-up of basic frame (toolless) and removal of packaging debris.

You will always have an opportunity to see the full amount of your purchase with shipping charges before you confirm your order.

When Will My Order Arrive?

Upon receipt and confirmation of every order, we review all our production schedules and determine which one of our manufacturing facilities will build your mattress and/or foundation the fastest, so you can expect production time for your order to be between 15 and 30 days from the receipt date of your order.

Once your order has been completed and is ready to be shipped you will receive an email with the selected shipping carrier and an order tracking number.  You can easily track your order at any time by visiting the designated carrier’s website and entering your order tracking number.  Unfortunately, orders already in transit cannot be altered, cancelled or expedited.

Standard Ground Shipping

Standard ground orders can take 4 to 7 business days to arrive and are generally delivered anytime Monday through Friday between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences and to business addresses during their normal business hours Monday through Friday.  Ground orders cannot be scheduled to arrive at a specific time or day.

Freight Delivery

Freight delivery orders can take 7 to 21 business days to arrive and are generally delivered anytime Monday through Friday between the hours of 8:00 a.m. and 8:00 p.m. and limited Saturday delivery. Freight delivery orders cannot be scheduled to arrive at a specific time or day.

White Glove Service

If you purchased our White Glove delivery service you should expect a call from our carrier 24 to 48 hours prior to delivery to arrange a delivery time that will vary depending on the carrier’s schedule.  Always allow a 4 hour delivery window for the carrier and provide whatever information you can give during the phone call that will be given to the driver to make the delivery easier for them and for you.  Please make sure not to miss your delivery appointment, you may incur additional delivery fees such as re-delivery, storage charges and/or return shipping costs.  Persons 18 years of age or older must be present to accept and sign for the delivery.

Business Days are defined as Monday through Friday and do not include public holidays and weekends.

Damaged Items

If you see obvious damage to your order’s shipping box or packaging, please ask the driver to open the carton and inspect the contents with you.  If you find damage, refuse the shipment and write, "Refused Due to Damage" on the delivery receipt (Proof of Delivery).  Keep a copy of the delivery receipt with your notes regarding the damage and contact us within 24 hours of delivery at (614) 279-8850 to inform us of your refusal to accept due to transit damage. The driver will take the damaged shipment back.

For our White Glove service, inspect the product after unpacking for any damages. If damage is found, refuse the shipment and follow the steps above.

If you discover damage or a defect after delivery, contact us at (614) 279-8850. We will work to resolve the issue and, in our sole discretion, we may:

  • Authorize a return.
  • Issue a replacement.
  • Issue a refund.

To help us better serve you and resolve the issue faster, please do the following:

  • Take several pictures showing the affected area(s).
  • DO NOT discard any of the shipping box or packing materials.
  • DO NOT discard the product itself because it may be necessary for the carrier to inspect the item and report on the damage.
  • DO NOT ship the item back to us without first being instructed to do so. Failure to comply may result in denial of a damaged item claim per the shipping carrier’s claims guidelines.

Returns and Exchanges

Mattresses and Foundations.  Per Employee Benefit Program rules, there are no returns or exchanges on mattresses or foundations.  All sales are final.

Governing Law

The validity, construction and enforcement of these Terms & Conditions between Jamison and Buyer shall be governed by and interpreted under the laws of the State of Ohio and are the sole terms applicable to Buyer's purchase of products.  In the event of any dispute arising out of these Terms & Conditions, you consent to the personal jurisdiction of the federal and/or state courts located in the County of Franklin, State of Ohio, United States of America.

 

 

Last Modified: August 1, 2019